Oracle Job | Customer Service Analyst | Job Updates | Work From Office Job
Job Summary
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Description
- Job Type: Work From Office
- Job Role: Customer Service Analyst
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: UpTo 7 LPA
- Location: Bangalore, India
Roles And Responsibilities
- As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management
- You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for it’s Electronic Support Services
- Resolution is primarily provided in real time with follow up for more complex matters
- Your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs
- You will also provide guidance and resolution on a wide range of technical and non-technical customer issues
Job Requirements
- Excellent communication and presentation skills
- Outstanding interpersonal skills
- Knowledge of SQL
- Attention to details and problem solving skills
- Proficiency to data analysis tools and software
Apply Link: Click Here