PhonePe Job | Advisor Job | Work From Office | Urgent Hiring
Job Summary
In this role, you will provide support to ensure that customers are addressed about any queries for the insurance products & have seamless purchase experience. You will play a crucial role to understand the voice of the customer and help us by flagging key experience drivers for larger impact.
Job Description
- Job Type: Full Time
- Job Role: Advisor
- Qualification: Any Graduate
- Experience: 1-3 Years
- Salary: Rs.41000 Per Month
- Location: Bengaluru
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Roles And Responsibilities
- Need to be attentive to customer needs and Suggest suitable products as per customer needs keeping customer experience in mind
- Follow specified process guidelines to bring about resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
- Handle basic PhonePe’s insurance and transaction related queries and convert queries into business.
- Build customer trust through their interaction
- Leverage internal processes and resources to drive resolution
Requirements
- Be an active listener and deal well with objection
- Ability to multitask, prioritize, and manage time effectively
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Multilingual skills (spoken + written) in South Indian languages are preferred
- Have excellent written and verbal communications in English & Hindi
- Be a team player, flexible and open to feedback
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