Pluto Is Hiring For Customer Support | Job Updates | Work From Home
About Company
It is finance workflow automation & spend management platform of choice for SMEs of all sizes in UAE. Pluto combines the power of getting access to instant issuance unlimited corporate cards with cashback, petty cash & invoice management & employee per diem management all within one platform.
Job Description
- Job Type: Work From Home
- Job Role: Customer Support
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: UpTo Rs.36000 Per Month
Job Responsibilities
- Create help articles, videos, and content to assist companies in onboarding and using Pluto effectively
- Own a critical piece of the feedback loop, providing insights to improve the product
- Help it’s customers via E-mail, Intercom, WhatsApp, and Phone call support
- Utilize critical thinking skills to diagnose and solve potentially complex problems
- Maintain an industry-leading satisfaction rate with it’s customers
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and third parties
Job Requirements
- Strong writing skills for help articles, explainer videos, and maintaining help centers
- Ability to escalate issues effectively to engineering and product teams
- Excellent verbal and written communication skills in English
- Proactive attitude in engaging with customers and Pluto team members outside of support
- Ability to understand a complex product quickly
Apply Link: Click Here