Prometric Is Hiring | Work From Home | Customer Service Representative | Urgent Hiring
About Prometric
It serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through it’s doors. It is a trusted test development and delivery provider to more than 300 organizations worldwide.
Job Description
- Job Type: Work From Home
- Job Role: Customer Service Representative
- Qualification: Bachelor’s/Master’s Degree
- Experience: 1-3 Years
- Salary: Rs.41000 Per Month
Also Read: Amazon Recruitment 2024 | Associate | Work From Home | Urgent Hiring | Apply Online
Roles And Responsibilities
- Escalate unresolved candidate grievances to designated departments for further investigation
- Assist the candidate with all aspects of the testing process from registration to test delivery
- Achieve and maintain all key quality and productivity metrics
- Attend required training to continually learn knowledge of practices, procedures, policies, and clients
- Respond to incoming calls within a specified timeframe, according to company guidelines
- Continuously identify work process improvements and communicate to Team Leaders and Management Team
- Interface between candidates, clients, and test sites in a professional and efficient manner
Requirements
- Excellent written and Spoken English
- Minimum of 1-3 years of experience in Customer Service, specifically with American clients/customers
- Strong phone contact handling skills
- Ability to multitask and manage time effectively
Apply Link: Click Here