Qad Is Hiring | Work From Home Job | Associate Support Analyst | Urgent Hiring

Qad Is Hiring | Work From Home Job | Associate Support Analyst

Job Summary

This entry-level role is an excellent opportunity for individuals with a basic understanding of SQL, IIS, XML, and an interest in the supply chain industry, along with proficiency in Excel. The Associate Support Analyst will play a crucial role in ensuring the seamless operation of our supply chain solutions by providing technical support and assistance to our customers.

Job Description

  • Job Type: Work From Home
  • Job Role: Associate Support Analyst
  • Qualification: Any Graduate
  • Experience: Freshers/Experienced
  • Salary: Rs.33000 Per Month

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Roles And Responsibilities

  • Investigate and resolve technical problems by utilizing SQL queries, analyzing XML data, understanding IIS configurations, PowerShell Scripting and utilizing Excel for data analysis
  • Collaborate with cross-functional teams, including developers and product managers, to convey customer issues, propose solutions, and contribute to product improvements
  • Provide technical support to customers by diagnosing and resolving issues related to our supply chain solutions, ensuring customer satisfaction and minimal downtime
  • Identify opportunities to enhance our technical support processes, tools, and customer experience
  • Maintain detailed records of support requests, resolutions, and customer interactions. Create and update technical documentation to assist customers and team members


  • Strong knowledge of SQL for data retrieval and manipulation is a plus
  • Excellent communication and interpersonal skills in English
  • Knowledge of Google Suite applications is also preferred
  • Proficiency in XML data parsing and manipulation is a plus
  • Ability to work independently and in a team-oriented environment
  • Understanding of supply chain processes and best practices is a plus

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