Rackspace Technology Is Hiring | Customer Service Specialist Job | Work From Home | Apply Now

Rackspace Technology Is Hiring | Customer Service Specialist Job | Work From Home

Job Summary

Fields customer calls asks questions to understand the customer issue and creates and updates tickets to route to the appropriate team for resolution. Maintains customer security by verifying customer calls and accounts. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Job Description

  • Job Type: Work From Home
  • Job Role: Customer Service Specialist
  • Qualification: 12th Pass Can Apply
  • Experience: Freshers Are Eligible
  • Salary: Rs.35000 Per Month

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Roles And Responsibilities

  • Acquires basic skills to perform routine tasks
  • Answer incoming phone calls in an efficient and professional manner
  • Understand customer issues, identifies the urgency, scopes issue and prepares it for escalation, and triages to correct escalation team
  • Solve administrative calls without routing to a 2nd-line team
  • Act as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals
  • Verify callers by using approved Rackspace methods


  • Ability to interact with customers in a professional and friendly manner
  • Develops knowledge and skills to perform basic activities in own job
  • Ability to follow standardized processes and procedures and identify when escalation
  • Moderate computer proficiency including Microsoft Office Suite
  • May require long periods of sitting and viewing a computer monitor
  • Understands how the assigned duties integrate with others in the team

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