Rackspace Technology Job | Work From Home Job | Support Technician | Urgent Hiring | Apply Now!

Rackspace Technology Job | Work From Home Job | Support Technician | Urgent Hiring

Job Summary

Responsible for responding to the Rackspace global support ticket queues and completing first line resolution. Expected to follow process, display good judgment in decisions, and create and maintain customer loyalty by going above and beyond the customer’s expectation.

Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Job Description

  • Job Type: Work From Home
  • Job Role: Support Technician
  • Qualification: Any Graduate
  • Experience: Freshers Are Eligible
  • Salary: Rs.42000 Per Month

Roles and Responsibilities

  • Work on level appropriate tickets (e.g. system resources, MyRack requests) and escalate tickets according to protocol
  • Ensure adherence to customer & SLA commitments
  • Receive support requests (phone/ticket/chat) according to triage procedures
  • Respond quickly to customer events and emergencies, which may lead to fluctuations in workflow
  • Provide Fanatical Experience to customers in all the above
  • Troubleshoot client issues via phone, remote tools, and email to understand and resolve service issues


  • Ability to communicate technical information and ideas for others to understand verbally and written
  • Communicates basic technical information with team members
  • Ability to multitask and stay organized
  • Strong customer service and critical thinking skills
  • Moderate computer proficiency including MS office suite
  • Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities

Apply Link: Click Here

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