Rackspace Technology Job | Work From Home | Systems Operations Administrator Job | Apply Now
Job Summary
Responsible for managing the Rackspace’s global support ticket queues and first line resolution to issues in scope. Systems Operations Admins are crucial to delivering a great customer experience; they are the first point of contact and are expected to provide technical support and resolution to our customers over phone and support tickets.
Job Description
- Job Type: Work From Home
- Job Role: Systems Operations Administrator
- Qualification: Bachelor’s Degree
- Experience: Freshers Can Apply
- Salary: 10 LPA
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Roles And Responsibilities
- Phone resolution for issues in scope of role and in accordance with team playbook guidelines
- Escalates support requests according to escalation procedures
- Incident management (identification, assist in managing and escalation)
- Ensuring we adhere to customer & SLA commitments
- Initial investigation and resolution of technical requests and monitoring alerts
- Takes ownership and works on intra-team escalations (phone/ticket)
Job Requirements
- Strives for performance improvements in oneself and peers
- Ability to work at a team level as well as an individual level
- Ability to adapt to changing business / technology requirements
- Strong verbal and written communication skills
- Leads by example and motivates team members
- Ability to interact confidently with more senior / skilled areas of the business
- Organizational skills with the ability to provide quality at pace
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