Rackspace Technology Job | Work From Home | Systems Operations Administrator Job

Rackspace Technology Job | Work From Home | Systems Operations Administrator Job | Apply Now

Job Summary

Responsible for managing the Rackspace’s global support ticket queues and first line resolution to issues in scope. Systems Operations Admins are crucial to delivering a great customer experience; they are the first point of contact and are expected to provide technical support and resolution to our customers over phone and support tickets.

Job Description

  • Job Type: Work From Home
  • Job Role: Systems Operations Administrator
  • Qualification: Bachelor’s Degree
  • Experience: Freshers Can Apply
  • Salary: 10 LPA

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Roles And Responsibilities

  • Phone resolution for issues in scope of role and in accordance with team playbook guidelines
  • Escalates support requests according to escalation procedures
  • Incident management (identification, assist in managing and escalation)
  • Ensuring we adhere to customer & SLA commitments
  • Initial investigation and resolution of technical requests and monitoring alerts
  • Takes ownership and works on intra-team escalations (phone/ticket)

Job Requirements

  • Strives for performance improvements in oneself and peers
  • Ability to work at a team level as well as an individual level
  • Ability to adapt to changing business / technology requirements
  • Strong verbal and written communication skills
  • Leads by example and motivates team members
  • Ability to interact confidently with more senior / skilled areas of the business
  • Organizational skills with the ability to provide quality at pace

Apply Link: Click Here

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