Razorpay Is Hiring For Associate Technical Consultant | Work From Office
Job Summary
The Individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.
Job Description
- Job Type: Full Time
- Post Name: Associate Technical Consultant
- Qualification: BE/B.Tech
- Experience: Freshers Are Eligible
- Salary: UpTo 10 LPA
- Location: Bengaluru
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Roles And Responsibilities
- Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams
- Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite
- Report Issues or bugs to Product/Software engineering teams by raising Jira and work towards a resolution with collaboration
Job Requirements
- Ability to deal with complex issues and bring it to closure with least dependency
- Good to have Up-to-date technical knowledge in payment gateway domain
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team
- Excellent written and verbal communication skills, good team player, highly motivated self-starter, good relationship builder with strong diplomacy skills
- Logical thinker with good analytical and problem-solving skills
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