Salesforce Job | Work From Office | Associate Technical Support Engineer | Urgent Hiring
Job Summary
This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.
Job Description
- Job Type: Full Time
- Job Role: Associate Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: Rs.62000 Per Month
- Location: Hyderabad, Bangalore
Roles And Responsibilities
- Respond to customer-reported issues in a timely manner, per service level agreements
- Manage support cases on a daily basis, including transfers from other regions
- Collaborate with technical support teams in other Salesforce Clouds as needed
- Track and maintain all customer communications and case documentation in Service Cloud
- Identify situations where professional services may be warranted
- Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
- Manage escalations and expectations, for both customers and internal staff
Job Requirements
- Knowledge of Internet development technologies
- Large scale, multi-tenant production environments
- Be a dependable, motivated, self-starter, with the ability to work independently when required
- Expertise in Database and relational data structures is good to have
- API Programming or Software Development
- Previous experience working with scripting languages and/or APIs is a bonus
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