Seeking Alpha Is Hiring For Customer Service Representative | Job Updates | Work From Home
Job Summary
In this role, you will be responsible for answer users’ questions by phone and email and help them make the most out of their subscriptions. This Company is looking for a Customer Service Representative to join it’s Customer Service team.
Job Description
- Job Type: Work From Home
- Job Role: Customer Service Representative
- Qualification: Any Graduate
- Experience: 2 Years
- Salary: Rs.32000 Per Month
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Roles And Responsibilities
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Go the extra mile to engage customers
- Actively perform product feature tours, updates, retention, and feedback calls with customers
- Address customer queries by identifying their needs and providing complete and accurate solutions
- Manage large amounts of incoming phone calls and tickets
- Identify and assess customer needs to achieve satisfaction
Job Requirements
- Track record of over-achieving quota and a knack for up-selling additional products/services
- Customer orientation and ability to adapt/respond to different types of customer personalities
- Strong phone contact handling skills and active listening
- At least two years of experience in customer support over the phone
- Experience in providing support for financial institutions an advantage
- Familiarity with CRM systems and best practices
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