Sophos Is Hiring | Customer Care Support Job | Work From Home Job | Urgent Hiring
Job Summary
You are responsible for ensuring you deliver a total customer experience that they will love, and trust using our products and services and actively recommend them to others. It will be responsible for ensuring that he/she provides high quality information in response to inquiries about Sophos products and services to Sophos customers, partners and other engineers.
Job Description
- Job Type: Work From Home
- Job Role: Customer Care Support
- Qualification: Any Graduate/12th Pass
- Experience: Freshers Can Apply
- Salary: Rs.26000 Per Month
- Location: Bangalore, India
Roles And Responsibilities
- Document and record all activity and communication with customers over telephone and email according to departmental standards of quality
- Handling customer complaints and escalations in a professional and helpful manner
- Answer questions as well as ask questions to obtain full understanding of what information is being requested
- Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement
- Accepting assignments with open, cooperative, positive and team-oriented attitudes
Job Requirements
- Handle escalated calls while using good judgment to make sound recommendation
- Collaborative team player who helps builds team morale
- Ability to look for new/better ways to improve customer interactions and experiences
- Working within a matrix structure, working with peers and senior members of the Technical Support Team alongside other departments within Sophos
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