TTEC Is Hiring | Work From Home Job | Service Desk Associate Technician | Apply Now

TTEC Is Hiring | Work From Home Job | Service Desk Associate Technician | Apply Now
About TTEC

For over 40 years, through it’s customer experience BPO, technology, consulting, and analytics services, TTEC deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions.

It help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

Job Description

  • Job Type: Work From Home
  • Job Role: Service Desk Associate Technician
  • Qualification: BA/B.Sc
  • Experience: 0-2 Years
  • Salary: Rs.27000 Per Month

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Roles And Responsibilities

  • Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue
  • Document progress of resolving the issue and results of testing fixes
  • Handles inbound phone calls and logging tickets in the ticketing system
  • Administers conference bridges during major outages
  • Manages emails and web-based ticket queues
  • Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution


  • Understanding of basic network connectivity and troubleshooting
  • As this position will be home-based until the health situation normalizes, candidates must have internet speed of 15 Mbps or great
  • Ability to multitask in a highly stressful environment
  • BA/BS degree or equivalent experience
  • Understanding of MS Outlook client configuration with Exchange a plus

Apply Link: Click Here

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