Wingify Is Hiring | Work From Home Job | Technical Support Engineer Job | Urgent Hiring
Job Summary
This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. It’s serves as an expert for our product, VWO, and associated web technologies. It is the technical interface between our customers and VWO’s Development/QA and Product management teams.
Job Description
- Job Type: Work From Home
- Job Role: Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 2 Years
- Salary: Rs.30000 Per Month
Roles And Responsibilities
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies
- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans
- Create internal or external knowledge base articles/whitepapers
Job Requirements
- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams
- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies
- Good understanding of web applications, HTML, JavaScript, and CSS
- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers
- Strong problem-solving skills
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