Wipro Is Hiring For Administrator | Work From Home/Office Job | Freshers Are Eligible
Job Summary
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction.
Job Description
- Job Type: Work From Home/Office
- Job Role: Administrator
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.47000 Per Month
- Location: Bangalore, India
Roles And Responsibilities
- Provide an acceptance and immediate resolution to the high priority tickets/service
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Provide application/user access as per client requirements and requests to ensure timely solutioning
- Maintain timely backup of important data/logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Job Requirements
- Understanding of the Wipro system and perform problem solving in a complex environment
- Ability to follow the standards and norms to produce consistent results and provide effective control
- Knowledgeable about the competency requirements
- Demonstrates frequently with minimal support and guidance
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