Wipro Job | System Engineer | Freshers Are Eligible
About Wipro
Wipro is a leading global information technology, consulting and business process services company. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents.
Job Description
- Job Type: Full Time
- Job Role: System Engineer
- Qualification: Bachelor’s in Computer Science
- Experience: Freshers Are Eligible
- Location: Hyderabad, India
- Salary: Rs.33000 Per Month
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Roles And Responsibilities
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Identify and escalate issues to supervisors as and when needed.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
- Provide product and service information to customers.
- Document all call information according to standard operating procedures.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Recognize, document, and alert the management team of trends in customer calls.
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