Wipro Job | System Engineer | Freshers Are Eligible

Wipro Job | System Engineer | Freshers Are Eligible
About Wipro

Wipro is a leading global information technology, consulting and business process services company. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents.

Job Description

  • Job Type: Full Time
  • Job Role: System Engineer
  • Qualification: Bachelor’s in Computer Science
  • Experience: Freshers Are Eligible
  • Location: Hyderabad, India
  • Salary: Rs.33000 Per Month

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Roles And Responsibilities

  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Answer incoming calls and respond to customer’s emails in timely manner.
  • Manage and resolve customer complaints.
  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Research required information using available resources andOffer Solution to customers.
  • Research, identify, and resolve customer complaints usingapplicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Identify and escalate issues to supervisors as and when needed.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.
  • Provide product and service information to customers.
  • Document all call information according to standard operating procedures.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
  • Recognize, document, and alert the management team of trends in customer calls.

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