Zapier Is Hiring | Technical Support Specialist Job | Work From Home | Job Updates
Job Summary
This company is looking for someone technical and customer-focused who loves working in Support to join our team to help customers solve tricky technical problems and use automation to its fullest. It is a fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization.
Job Description
- Job Type: Work From Home
- Job Role: Technical Support Specialist
- Qualification: Bachelor’s Degree
- Experience: 2 Years
- Salary: Rs.25000 Per Month
Job Responsibilities
- Sharing knowledge through lightning talks and Slack updates to help your team members learn new things
- You’ll work to meet (and hopefully exceed) individual performance targets in areas including average handle time, chat escalation rates, and CSAT
- Help customers via chat and email to ensure they have the best experience possible, troubleshooting their problems and answering their questions
- Contribute to strategic projects such as helping to hone our virtual assistant content, analyzing data and making recommendations about areas of the product
Job Requirements
- You’re passionate about finding ways to improve your skills and how we operate to drive productivity
- Almost everything at Zapier is done via written communication (both with customers and between teammates)
- You love the opportunity to solve new problems every day for our customers
- You understand the changing landscape of tech and the importance of responding as needed
- You make customers feel empowered after interacting with support
Apply Link: Click Here