Amdocs Is Hiring | Technical & Business Operations Analyst Job | Freshers Are Eligible | Apply Now
About Amdocs
It’s 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.
Amdocs market-leading portfolio of software products and services, it unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers/
Job Description
- Job Type: Full Time
- Job Role: Technical & Business Operations Analyst
- Qualification: B.E/B.Tech/B.Sc/BCA/B.Com
- Experience: Freshers/Experienced
- Salary: 5.9 LPA
- Location: Pune, India
Also Read: Rackspace Technology Job | Work From Home | Systems Operations Administrator Job
Roles And Responsibilities
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution
- You will update checklists for quality assurance and progress tracking, following standard operating procedures
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups
Job Requirements
- Good knowledge of Object Oriented Design and development
- Experience in Production Support/Application Support
- Willingness to work in rotational including morning, general, afternoon and night shifts
- Experience writing software code in at least one programming language
Apply Link: Click Here