Ciena Is Hiring | Work From Home | Support Engineer Intern | Freshers Job
About Ciena Company
It is a global leader in optical and routing systems, services, and automation software. Ciena build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users.
Job Description
- Job Type: Work From Home
- Job Role: Support Engineer Intern
- Qualification: Bachelor’s Degree
- Experience: Freshers
- Salary: UpTo 6 LPA
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Role And Responsibilities
- Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat)
- Provide on-call duties 24×7 and/or work shifts, including public holidays and weekends when the business requires
- Utilize debug tools as well as lab research to advance customers’ technical problems
- Contribute to the technical knowledgebase
- Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
- Recover information necessary to escalate reported issues to senior engineers
Requirements
- Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders
- Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts
- Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit
- Must have excellent communications skill with the ability to communicate in the English language both verbal and written
- Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible
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