Branch International Job | Work From Home | Customer Success Associate Job
About Branch International
It is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. It delivers world-class financial services to the mobile generation.
Job Summary
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.
Job Description
- Job Type: Work From Home
- Job Role: Customer Success Associate
- Qualification: Bachelor’s Degree
- Experience: 1-4 Years
- Salary: Rs.41000 Per Month
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Roles And Responsibilities
- Proactively reaching out to borrowers who have missed payments
- Delivering efficient and friendly responses to customer across different channels (main responsibility)
- Manage refunds, repayments, and other payment processes
- Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
- Various administrative projects as needed
- Escalating customer feedback and IT bugs to help improve our product
Requirements
- Good grammar, spelling and punctuation
- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
- Passionate about our mission and our customers
- Excellent communication skills, both oral and written
- Driven by data and highly analytical, good understanding of excel preferred
- Highly entrepreneurial, proactive, and willing to get your hands dirty
- Good typing speed (ideally above 45 wpm)
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