Canonical Job | Work From Home | Graduate Customer Success Manager | Urgent Hiring
Job Summary
You will have a the portfolio assigned. Ubuntu is chosen by thousands of new users every month. This role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers. Through collaborative problem solving and participation in campaign efforts, you will connect with a large range of users of Canonical’ products and identify our future champions.
Job Description
- Job Type: Work From Home
- Job Role: Graduate Customer Success Manager
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.37000 Per Month
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Roles And Responsibilities
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives
- A strong focus on supporting customers by finding solutions to ticket requests
- Onboard new customers and introduce them to our products and support processes
- Drive campaigns targeting multiple customers through digital touch-points and activities
- Collect feedback from customers and format them for review by the product team
- Enrich documentation about problem solving, Q&A, onboarding materials
Job Requirements
- Passion for technology, infrastructure and Ubuntu in particular is a must
- Excellent presentation skills
- A team player capable of interacting with all departments internally
- An empathetic individual with a natural drive to help others
- Strong organisational skills, ability to structure and constantly update documentation
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