Upwork Job | Technical Support Agent | Work From Home Job
Job Summary
This is a terrific opportunity for professionals who are seeking to work with a global team. You get to work remotely (from your home office), flexible schedule/shifts, and more. If you are an Independent contractor or looking for a more flexible way to work full-time, we want to talk to you.
Job Description
- Job Type: Work From Home
- Job Post: Technical Support Agent
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.45000 Per Month
Roles And Responsibilities
- Scoping a customer’s issue by collecting the relevant facts and investigate the problem by utilizing provided resources, by involving others as needed and doing your own research in real time
- Documenting your technical work and research to help your colleagues, improve the product, and improve the support experience
- Providing online support for English speaking Office 365 customers- for Windows, Office and Office for MAC
- Maintaining a proactive approach to customer empathy, identifying customer satisfaction concerns and managing customer expectations
- Solving customer issues in problem areas primarily of: downloading, installing, and activating Office 365 and Windows
Job Requirements
- You are a creative thinker with troubleshooting intuition, who constantly seeks opportunities for improvement: eagerness to learn, willingness to take on new challenges and motivation to do more
- You value team-work and you strive in a dynamic team environment
- You are self-driven and a natural problem-solver
- Excellent and professional English speaking and chat skills.
- You adapt easily to fast-paced environment and you are curious about new technologies
- You value team-work and you strive in a dynamic team environment
Apply Now: Click Here